Services
DBD supports
E-SIAM design and delivery
The Authority’s vision is to have more operational control over its critical and unique services. The Authority’s strategy to achieve and maintain its vision is to build a cross-defence Enterprise Service Integration and Management (E-SIAM) capability to seamlessly integrate and manage Managed Service Providers (MSPs) across Defence Digital.
The Operational Service Management (OSM) programme was stood up to build the foundations across People, Process and Tools to prepare and deliver the Authority’s strategy of cross-defence E-SIAM.
ITSM Design for EM
The Ministry of Justice (MoJ) was working with four service providers to transition from a legacy Electronic Monitoring (EM) service and deliver an integrated solution for the provision of EM of offenders in England and Wales.
The programme would transition from legacy curfew monitoring devices and deliver new location monitoring devices using GPS technology.
The new operating model introduced the requirement for a new end-to-end service management design to ensure that contracted IT services were delivered in an effective manner across the four suppliers.
DBD of £200M Service Centre
To support the Authority’s vision of more operational control an existing monolithic supplier contract (which delivered multiple services including the Defence Digital Service Centre) had to be disaggregated into manageable Management Service Providers who were aligned and contracted to the new E-SIAM and Target Operating Model.
A key step to disaggregation was the design, sourcing and delivery of a £200M UK-based Service Centre capability which would be the single point of contact for circa 220,000 global military and civilian end users on a 24x7x365 basis.